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ACC Library Services e-Resources Troubleshooting Form
READ THIS FIRST
Are you eligible to access our electronic resources?
Only currently enrolled and/or registered ACC students and ACC faculty & staff who are currently employed are eligible to use the ACC Libraries subscription online resources - databases, ebooks, full-text articles, streaming videos.
We're sorry to hear you are having problems accessing the ebook, article, journal, or database you need. Please complete the form below. Tell us as much as you know. Include the text of any error message you see.
Required fields are indicated by
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Have you checked this troubleshooting information first (
https://library.austincc.edu/help/self-trouble.php
) Pay attention to settings related to "cookies" and "javascript"
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Yes, but I'm still having problems.
No, I will check that information.
Email Address:
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Name:
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Status:
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ACC Student
ACC Librarian
ACC Faculty
ACC Staff
Not affiliated with ACC
ACCeID:
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What type of device are you using?
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Desktop
Laptop
Smartphone
Tablet
Which browser are you using?
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Google Chrome
Apple Safari
Mozilla Firefox
Microsoft Edge
Microsoft Internet Explorer
AVG Secure Browser
Other
Other
What kind of resource are you trying to access?
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Database
Full-Text Article
eBook
Streaming Video
Other
Other
What is the name of the resource that you are trying to access?
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How did you try to access this resource?
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From the search box on the Library Home Page
From the A-Z List of Databases
From a research guide
From Journal Finder
From Classic Catalog
Other
Other
Please describe what happened. Include the error message you got:
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Please upload screenshots of any errors you encounter: