Complaints received via this online form may include personal information such as name and contact details and information regarding the complaint and the school concerned. All information collected will be handled in accordance with the Privacy Data and Protection Act 2014 (Vic) (the PDP Act), the Health Records Act 2001 (Vic) (the HR Act) and the Public Records Act 1973 (Vic).
Purpose and use of data collected
The primary purpose for collecting this information, via Formsite is to enable the school community to raise any complaints they may have regarding Victorian government schools. The information gathered will be used by the Department to contact you in relation to the complaint you have made. Information provided in the complaint will be used and disclosed for the purposes of working with schools and appropriate areas of the Department to try and resolve complaints and ensure that improvements are made to processes and systems.
Our learnings from your complaint may be disclosed in a de-identified manner to other public sector age’ncies to share those learnings and assist those agencies also. Complaints which may be of criminal in nature may be directed to Victoria Police. Some information you provide (the school and complaint type) may be used in a de-identified and aggregated form for DET reporting for internal reporting to identify where improvements can be made to processes and systems.
Means of collection and storage of data
The Formsite online platform will initially collect the complaint information, before the information is transferred to a restricted location on the Department’s SharePoint system. Only those involved in administering and assisting the complaint will have permission to access the complaint information in an identifiable form.
If colleagues in other agencies are provided information about your complaint to share the Department’s learning, this will only be done in a de-identified manner and sent securely. If your complaint information is required to be used and/or disclosed by law, then the Department will do so securely.
For further information on this statement, the complaints process or to request access and correction of personal information, contact firstname.lastname@example.org
By completing the school complaints form on Formsite you agree that you have read this data collection statement and consent to your information being collected by Formsite and for to DET to collect your information and use and disclose your personal information and other information you have provided in this school