Your Info

Request Information

Have you reached out to the claimant on 7 separate occasions over the course of 1 week, via email and call?: *

Times in which claimants are available to talk about their claim often varies from person to person therefore we recommend to our law firm clients to try reaching them at different times of the day(early morning/early afternoon/late afternoon), different days of the week(weekdays/weekends) and even by different methods of communication(mail/text/email/phone). If you are still having difficulties with contact after 7 separate attempts, please let us know and we would be happy to assist you. Thank you.

Claimant

How long ago was the case delivered? *
 +

We understand the importance and urgency of getting connected with claimants in order to move forward with their claim. Please be advised, for requests submitted for claims that are over 30 days from the date of delivery to your office, we do not have a warm or hard transfer process. For these requests we put the claimant in a proprietary communication platform that sends texts and emails to the claimant providing the contact information for your office. The claimant will be contacted over a course of 3 days and will also have the option to opt out of the contact. During that time, they will be made aware of your offices needing to reach them but we will not have a follow up email sent out regarding the resolution.

We understand the importance and urgency of getting connected with claimants in order to move forward with their claim. So that you are aware of the request process, our team will attempt to reach out to the claimant via call, text, & email over the course of 14 days in order to conduct a warm transfer to your office. If you are not available, we will hard transfer the claimant to your voicemail. Whenever the claimant is reached by any means on our end, we will email your office with an update advising you of the successful contact attempt. If we are unable to reach the claimant after 14 days, we will provide your office with this information and cease all attempts at contact.

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