Customer Satisfaction Guarantee:
It is our goal to make every customer feel good about their purchase. Vantel Pearls Jewelry is GUARANTEED against damage due to defective materials or hand-crafting excluding normal wear and tear.
Notice of Cancellation:
You may cancel this transaction within 3 business days of the party date without penalty or obligation. Upon notice of cancellation, Vantel Pearls will return your payment within 15 business days. Vantel Pearls does not offer refunds under any circumstances after 3 business days of the original purchase order date.
**Within 90 days of your Purchase date:
Vantel pearls will reset or replace any Pearl or Gemstone lost due to manufacturers defect. Vantel Pearls will replace any item with a manufacturers defect, with the same item. Items in new condition may be exchanged with an original copy of your invoice.
**After 90 days of your Purchase Date:
Vantel Pearls offers jewelry repair for Vantel Jewelry only. Fees are based on the type of service requested.