Passing The Course

Did you not pass the skills testing? 

BLS, ACLS, and PALS courses are strenuous physical activities that require the student to pass the required work. It takes some people 3 or 4 times to pass the skills testing portion and some people pass on the first time, so we recommend you keep trying until you pass. Many people pass on their first try, but sometimes there is a learning curve to learn the computer system. The American Heart Association does not allow certification cards to be issued if a student does not pass the skills testing on the VAM (voice assisted manikin) or in a regular instructor led course.

I am unable to do compressions on the RQI manikin due to injury. 
If you are unable to do the compressions on the RQI manikin, you would not be able to pass the skills in an instructor led course. The manikins in both RQI and the instructor led courses have the exact same sensors to record the depth of compressions. If a student is not able to do compressions properly, the American Heart Association does not allow a certification card to be issued. You may want to talk to a supervisor and wait until your injury heals properly.

BLS 
1. You can reschedule your skills testing to try again for no extra charge. During the skills testing, students are always welcome to call us for virtual assistance.
2. We can issue you a refund for the online portion of the course: $30. 
3. We can issue you a BLS Advisor certification card (if you completed your online course). Many workplaces accept this card. See the card below and ask your supervisor if the BLS Advistor card is acceptable. 

ACLS
1. You can reschedule your skills testing to try again for no extra charge.
2. We can issue you a refund for the online portion of the course: $120. 

PALS
1. You can reschedule your skills testing to try again for no extra charge.
2. We can issue you a refund for the online portion of the course: $120. 

Fill out the form below and we will follow up with you quickly. Then a manager will contact you and we will do everything we can to help you get your American Heart Association certification card. 

Which course? *
Do you want a BLS Advisor Card?
Did you call us on the day of the class to get virtual assistance during your skills testing? *
Do you want to come back again on another day to complete your skills? We can arrange to have one of our virtual staff to monitor and help you while you are doing the skills. You would not need to pay a rescheduling fee for this. *
Per our policy, we do not issue refunds. However, we can issue you a refund for the online portion of the course. BLS: $30, ACLS: $120, PALS: $120. The online course that you took through RQI, cannot be transferred to take the course anywhere else. This means you would have to start the process again and retake the online course. We highly encourage you to just come back to our office again and try again to complete your skills testing. You have already done all the hard work of passing the online course and starting the skills testing. *