1. It will take 3-4 working days for the user profile to be created in ECOLAB3D.
2. If customer users need password reset for controller HMI login, please send request to enVisionSupport@ecolab.com (start the subject line with the word NEW).
Access will not be given to public domain e-mail addresses e.g., GMAIL, HOTMAIL, YAHOO MAIL, etc. (except those with special approval for Water Safety Intelligence and Nalco Water Watch). The domain name in the e-mail address should match the company domain name. For example if John requires access to XYZCorp customers then his e-mail address should be ending with @XYZCorp.com. Any mismatch here will require additional documentation. The link has more information --> CLICK HERE