-While we don't typically and actively change our prices based on how dirty each individual unit is, we have determined that we MUST bill appropriately for excessively dirty units. These units are distinctively and excessively, dirtier than the average unit and will have to be billed double. The reason for this is because they take more than twice as long to clean and at our regular fair prices, do not become worth it to our cleaners assigned to those units as they are paid commission for the units we service.
-Units must be available for us to clean upon arrival. If we have to leave because the unit is not ready, there will be a minimum $40 arrival fee.
-We can no longer pull out windows to clean the outsides of them. While they may be simple on your property, not all properties are created equal. Some of the windows have been reported as damaged and not working properly and has become a decision to have to stop this process.
-Any hauling that a cleaner has to do will be additional charges based on the amount of items hauled. Our trashout service is $175 on average. You may pass this charge to the previous tennant, however this is not part of the scope of a general cleaning and will be billed to you additionally.
-Please note that we are not responsible for excessive PAINT drips, smears, or streaks. If there are excessive paint drips and spots that you request we clean, there will be an additional charge.
-Wall Washing is not included within our services. There is a minimum $150 charge for wall washing as this service is very laborous and time consuming.
-Because of liability issues: Any and all fixtures will ONLY be dusted. We will not remove fixtures to clean them, however if you have fixtures that you notice need cleaned simply set them near the sink prior to our arrival and we will take care of them.
-We do not wet clean blinds. They are too fragile.
-We can not clean units that have live bugs or pests in them. If there are pest/ issues inside a home that we are unaware of beforehand, we will have to leave and there may be a travel fee assessed to your invoice. This is for the protection of our cleaners and other customers we service. We do not want to take bugs with us from one location to another.
-We are not a restoration company. There are often items such as a tub or oven where years of filth or baked on food will not come off through our cleaning methods. Tub surroundings such as tile, will be scrubbed, but excessively dirty tile grout may need to be done with a seperate service as that is not included with the basic cleaning service.
-We can not be held liable for rust stains on comodes. If the stains do not come off with normal cleaning methods, it becomes a maintenance issue.
-The quoted trash-out price is based on there being belongings in most rooms. This cost is a starting cost and could be more depending on the condition of the apartment. The price is based on labor and equipment costs incurred by Resident Ready. Properties that need trash-outs where pets were housed will have an additional minimum fee associated with the cleaning, due to the conditions the apartments are typically left in when vacated immediately. These conditions are often left with feces and other health hazards on the floors. Other factors that affect cost are the condition of the refrigerator (left food and mold and bugs), and large appliance removal.
For the laundry facility and office cleaning services, prices may vary depending on size. With the office cleaning Resident Ready, will vacuum all areas of the carpet and sweep and mop the floors. Also, clean all toilets and empty all trash. Laundry facilities Basic service will include a Sweep and mop of the facility and emptying of all trash and lint traps and a wipe down of the machines. For upgraded services, please ask for detailed quote.
Garages and Basements are swept and cobwebs are removed. If they contain cabinets, we will also remove dust and debris. This is at an additional cost.
All Resident Ready employees maintain a smoke free and drug free environment.